How Do You Keep Sales Teams
Motivated After "Elvis Has Left the Building"?
by
Jim Lewis, president and founder, Princeton Sales Partners,
a CustomerCentric Selling® affiliate
This is the time of year when sales managers try to get a
jump on their annual quota by revving up their team. Keeping
the momentum going after the trainer/speaker has "left the
building" is just as important as the event itself. The traditional
Sales Kick-off meeting is intended to motivate the team toward
better performance. The problem is that motivation has a half-life
of only one week.
So how do you establish and keep the momentum throughout
the year?
Here are three best-practices that have the highest impact
on creating initial enthusiasm and motivation and making it
stick throughout the year.
- Provide training, not just education and pep talk.
Listening to a motivational speaker is fun, but it's not
effective in the long run. People who learn new skills and
methods and see new ways to perform their job are empowered.
Their job becomes manageable and they gain specific capabilities
to help them succeed. This helps them want to do it.
- Continue the training, not just conduct an event.
To become effective at any skill requires practice. Most
sales managers either don't have the inclination or time
to maintain the learning process after the training event.
Since successful selling requires a process, pick the first
major milestone activity in every sales cycle and utilize
your external training consultant to inspect and mentor
salespeople on that skill. This will reinforce the behavior
change that was desired in the first place and it will make
sure that the activity is taking place. Inspect what
you expect.
- Visibly and regularly award success. Winning a
trip to President's Club is great, but it happens only once
a year. At least quarterly and certainly after a big win,
reward salespeople who used the skills and training you
have given them. Simple things such as a night on the town
for two, $1000 cash, or points in an award program are some
ideas. It doesn't have to be huge. Positive, visible feedback
is always effective. Be sure to link whatever recognition
you give to the behaviors and skills you want to reinforce.
By utilizing these best practices together sales managers
can boost their productivity and keep their team motivated
throughout the year. Best of all, this doesn't require managers
to work harder, just smarter.
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