Preparation and Practice
By
Chris Kavanagh, CustomerCentric Selling® affiliate.
Contact him via email
or phone at 905-847-6888
Is it possible that at some point in our sales careers many
of us have been guilty of making assumptions? A few years
ago, I was asked by a client, someone I considered to be a
friend, to make a short fifteen minute presentation to a professional
services group followed by a fifteen minutes of Q & A.
My client had invited fifty of their prospects to attend a
day of presentations on various topics.
I readily accepted the invitation to present given my familiarity
with my client, their industry and my chosen topic, which
I had presented on a similar topic not three months previous.
It would be "water over a duck's back" as some might say!
Well, you likely know where this discussion is headed as the
presentation was a disaster. I found myself far from "being
on the top of my game". I made assumptions regarding my audience,
the topic and the questions they would ask. My client was,
to say the least, disappointed, but no more so than me in
myself. I vowed to emulate the professional athlete. Without
exception, the number of hours of preparation and practice
a professional athlete devotes to his craft is significantly
greater than the actual competition. Why should it be any
different for the professional sales person? If you find yourself
in a similar situation, here are some ideas and suggestions:
- Interview your clients by industry on a regular basis
to make sure that you are on top of what is happening in
their marketplace.
- Prepare for a sales discussion by reviewing your Diagnostic
Questions and Usage Scenarios for the goals you
speculate as top of mind to the individual(s) you will be
interviewing. Are they all relevant to today?
- Make an appointment with yourself to review your Solution
Development Prompters® and then call a colleague to
practice what you will say to your prospect. Consider getting
into the habit of calling a colleague on a regular basis
to test your "being on top of your game". As Tiger Woods
has recently stated, he is still searching for his perfect
swing!
- Since voice mail is what we encounter each day, leave
a message for yourself using the prepared dialogue that
you intend to use with your prospect. Once you hear it,
can your message be enhanced?
- Encourage an ongoing dialogue with your marketing department
in order to inform them of your findings regarding the Sales
Ready Messaging®.
I find that when I get behind the wheel in my car, it feels
strange to not have my seatbelt in place realizing that I
cannot afford to make assumptions. Today, I feel exactly the
same way before speaking to a single prospect or to an audience
of many. Because preparation and practice are now an integral
part of my professional sales routine, my sales efforts mirror
the professional athlete.
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