At CustomerCentric Systems, we're always looking for innovative ways to help our clients and prospects with their sales management and training efforts. In doing so, we have recently posted a 49-page Standard Sales Process Guide that combines CustomerCentric Selling® as the sales methodology and Salesforce.com as the automation tool.

The guide is designed to help a sales force close opportunities as quickly as possible—at the highest revenue amount possible.

"The end product of this guide is pretty impressive," said Frank Visgatis, one of the founding partners of CustomerCentric Systems.

Following an active sales opportunity through to a win opportunity in 10 easy steps, the guide documents the process all along the way. It not only features the step-by-step process, but also includes screen shots showing the SFDC interface, illustrates how to customize the system, and explains the terminology used in the documentation in order to ensure full understanding of the standard sales process.

"Going forward, when asked by prospects or customers about Salesforce.com and CustomerCentric Selling®, we can simply point folks to the Web site to download the guide," said Visgatis.

Originally authored by James McGill, the VP of marketing and sales at a CustomerCentric Selling® client company, CustomerCentric Systems arranged for the guide to be customized for any organization and made available to all CustomerCentric Selling® customers.

To download the guide (in pdf format) from the CustomerCentric Systems Web site, right click here and select "Save target as" from the drop down menu. The guide is approximately 1.5 megabytes.